Terms and Conditions


Ragtalesgifts.com are a supplier of quality soft toys and gifts direct from the UK based Ragtales ltd

Terms and Conditions
The owner of this website is Ragtales Ltd. B.B.I.C. Syndale Road, Cudworth, Barnsley, South Yorkshire, S72 8RP Ragtales Ltd reg.no 7593711

Whilst we make every effort to ensure that prices on the website are correct, we reserve the right to correct pricing information where necessary, and will inform you of any such changes prior to accepting your order. You may then choose to cancel the order, or accept the amended price. All prices are inclusive of VAT.

Coupon Codes
We reserve the right to withdraw or stop the use of a coupon code at anytime. Only one coupon code can be used at one time, coupon codes can never be “stacked”.

Descriptions of our products
All measurements quoted are approximate, and colours are as accurate as photographic and publishing processes will allow. Slight variations may occur.

Safety Regulations
All our products comply with the Toy Safety Regulations, and carry the CE mark. If a product has to be recalled for any reason, you will be contacted.

Cancellation Rights
In accordance with the Consumer Protection (Distance Selling) Regulations 2000, you may cancel your order at any time up to the seventh working day after the day on which you receive your goods.

Such cancellation may be for any reason and you will receive a full refund of the purchase price and any postage you have paid for within a period of 30 days of informing us. However you must return the item(s) to us at your own expense. If you wish to exercise your right to cancel your order please inform us in writing at the address above, or by email at sales@ragtales.co.uk.

You must take reasonable care of the goods whilst they are in your possession and where possible return them in their original packaging.

In the unlikely event that you receive damaged goods, or an incorrect order, we will refund your money in full. We will provide labels for the return of the items and will arrange collection of them.

You should inform us as soon as possible following delivery if you find that items are defective in any way.

Satisfaction Guarantee
In addition to your legal rights described above, if you are unhappy with any purchase, we will exchange it or refund your money, at our discretion, for a period of up to 12 months from the date of purchase.

We aim to dispatch orders by the end of the next working day after receipt of the order. Delivery is within 5 working days on standard orders, and 2 working days on expedited orders.

For Christmas deliveries, orders should be placed by 15th December.

Copyright, image rights and intellectual property rights All rights, including copyright, image rights and intellectual property rights, for this website are owned by or licensed to ragtales Ltd. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the permission of Ragtales. You may not modify, distribute or re-post anything on this website for any purpose.

Privacy Policy
Ragtales is committed to protecting your privacy and we fully comply with the Data Protection Laws applicable to the UK. We are registered with the Information Commissioner to hold customers’ data, and your information is never shared or sold to others. Ragtales respects your privacy by storing your personal details for the normal handling and dispatch of ordered goods and to provide a more personalised shopping experience.

All payments made through this website are handled via secure Paypal connections. For Paypal’s terms and conditions read here: https://www.paypal.com/uk/webapps/mpp/ua/legalhub-full

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by our Privacy Policy or our website’s Terms of Service.

We may e-mail you in the future to keep you up to date with new products or promotions. We will give you the chance to refuse any marketing email from us or from another trader in the future. The type of information we will collect about you includes: your name, address, phone number, email address. We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracy we will delete or correct it promptly. The personal information which we hold will be held securely in accordance with our internal security policy and the law. If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first. We may use technology to anonymously track the patterns of behaviour of visitors to our site. Our site may require the use of “cookies” and JavaScript (Active script) code to store your order and enhance your shopping experience. Cookies are small files held on your computer, which our website can read whilst you are browsing. Again, no information held in this cookie will be used to contact you without your express permission.

If you have a query about our Privacy Policy, please send an email to sales@ragtales.co.uk